Privacy Policy star123 – User Data Protection

1Introduction and Our Commitment

Star123 takes seriously our responsibility to protect the privacy of every user who trusts our platform. This Privacy Policy is prepared in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and clearly explains the data collection and processing practices we implement.

As an online gaming platform serving users in Malaysia, we understand that your trust is the most valuable asset we hold. Every decision regarding the management of your personal data is made with your interests and security as our absolute priority.

This Privacy Policy applies to all users of the star123 platform — including website visitors, registered members, and anyone who interacts with our services through any official channel. It covers all data collected via the star123 website, mobile app, and any written or electronic communications between you and our team.

2Types of Personal Data We Collect

Star123 collects various types of personal information based on the platform's operational requirements and legal compliance obligations. Below is a detailed explanation of the data we collect and the sources from which it is collected:

We may also collect information from trusted third-party sources such as identity verification service providers and financial compliance data providers, solely for identity verification and fraud prevention purposes.

3How We Use Your Data

Every piece of personal data collected by star123 is used only for legitimate and transparent purposes. Below is the complete list of how your data is used:

• Account Management: Processing registration, verifying identity, and managing your user account on the star123 platform.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions conducted through our platform securely and efficiently.
• Legal Compliance: Fulfilling legal obligations related to KYC, anti-money laundering (AML), and applicable regulatory reporting requirements.
• Platform Security: Detecting and preventing fraudulent activity, unauthorized access, and any misuse of the platform.
• Customer Support: Helping you resolve technical issues, account inquiries, and other support needs more effectively.
• Service Communications: Sending important account-related notifications, policy updates, and relevant promotional information (with your consent).
• Responsible Gaming: Monitoring gameplay patterns to identify users who may need support related to responsible gaming.
• Platform Improvements: Analyzing aggregated and anonymized usage data to improve the performance, design, and user experience of our platform.

4Data Sharing and Disclosure

Star123 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. However, under certain limited and lawful circumstances, we may need to share your data with the following parties:

• Payment Service Providers: Payment gateway providers, banks, and e-wallet services that process financial transactions on your behalf. All such providers are bound by strict confidentiality agreements.
• Identity Verification Services: Third-party KYC service providers that assist us in verifying user identities in accordance with compliance requirements.
• Legal Authorities: Government agencies, regulatory bodies, or law enforcement authorities when required to do so by Malaysian law or a valid court order.
• Technology Providers: Hosting companies, cloud services, and other technology providers that support the technical operations of our platform, subject to strict data processing agreements.

5Data Security and Protection

Protecting your personal data from unauthorized access, loss, or misuse is a top technical and organizational priority at star123. We implement multiple layers of comprehensive security controls to ensure your data remains protected at all times.

The technical security measures we implement include:

• Data encryption in transit using TLS 1.3 and 256-bit SSL protocols for all communications between your device and our servers.
• Encryption of stored data (data at rest) using AES-256 encryption standards for all sensitive information in our databases.
• Two-factor authentication (2FA) for user account login to provide an additional layer of security.
• Continuous 24/7 security monitoring to detect and respond to any threats or suspicious activity in real time.
• Strict internal access controls ensure that only authorised personnel can access user data, and only to the extent required for their responsibilities.
• Regular independent security audits to assess and improve our platform's security posture.

6Cookies and Tracking Technologies

Star123 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and analyse platform performance. Below is an explanation of the types of cookies we use:

• Essential Cookies: Required for core platform operations such as login session authentication and security functions. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Saving your personal settings such as preferred language and display preferences for a more comfortable experience.
• Analytics Cookies: Collecting anonymized usage data to help us understand how users interact with the platform and identify areas for improvement.
• Security Cookies: Used to detect suspicious login activity, unauthorised access attempts, and to protect your account from cyber threats.

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality and security of your star123 account. We recommend keeping essential cookies active for the best experience.

7User Rights Regarding Personal Data

Under the Personal Data Protection Act 2010 (PDPA) Malaysia, you have the following rights regarding your personal data held by star123. We are committed to facilitating the exercise of these rights promptly and efficiently.

To exercise any of the above rights, please contact the star123 customer support team via live chat on the platform. We will respond and process your request within the timeframe stipulated by PDPA 2010.

8Children's Data Protection

The star123 platform is designed exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If you are a parent or guardian and believe that your minor child has registered an account on star123 or provided us with their personal information, please contact our support team immediately. We will take prompt steps to review and delete any related data and close the account.

9Data Transfers and Retention Period

Your personal data may be transferred to and processed on servers located outside Malaysia in certain cases where our technology service providers operate. All international data transfers are carried out with safeguards equivalent to Malaysia's PDPA standards, including appropriate data transfer agreements.

Regarding data retention periods, star123 stores your personal data according to the following principles:

• Active account data is retained for the duration your account remains active, plus any additional period required for legal compliance.
• Financial transaction records are retained for a minimum of seven years in accordance with Malaysia's financial and tax legal requirements.
• Customer support communication data is retained for three years for reference and dispute resolution purposes.
• Anonymised analytics data may be retained indefinitely as it no longer contains any personally identifiable information.

10Contact Us and Policy Amendments

If you have any questions, concerns, or requests regarding this Privacy Policy or how star123 handles your personal data, our team is ready to assist you through the official support channels available on the platform.

Star123 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, new legal requirements, or technologies in use. Any significant amendments will be communicated to you via:

• A prominent notice on the star123 platform's home page.
• Notification email sent to the address registered with your account.
• An in-account notice upon your next login after the amendment is made.

Your continued use of the star123 platform following any amendments to this Privacy Policy constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of the latest changes.